Sunday, November 29, 2009

GMT


Down here, we are sitting five degrees from the equator. Only five degrees of latitude further South and you have the sun directly overhead. Here’s a question, if you have a satellite dish in the UK, where does it point? Kind of South and slightly upwards? I haven’t researched this but I think most communication satellites orbit over the equator. Therefore, a lot of dishes here resemble upside down umbrellas. Hopefully, the photograph of this will upload to let you see an example.


According to GPS, the longitude is zero. An imaginary line joins Ghana with London and passes just offshore from Aberdeen. It is Greenwich Mean Time all year round here. Back home, we have daylight saving with BST. In Ghana, there is no need to capitalise on the year round sunshine. Just a reminder then, when you ask me what time it is here, and quite a few have done so far, it is exactly the same time as in the UK. With London being the point from which all times are taken, I had always thought this to be an English thing to ensure they were the centre of the empire. Not so.

As recently as the 1880s, there was no standard time. This became a real headache in the US and Canada. The railroads would pass through towns who all kept different times. Obviously this was a logistical disaster. Timetables were all jumbled up, these towns fixing their times according to local sunrise and sunset times. Across the vast continent, the daylight differed between the Atlantic and Pacific oceans. A Canadian engineer named Sandford Fleming, he got a knighthood but probably not until his idea was rolled out, proposed dividing the world up into segments. These are the timezones we know today, thanks to Sir Sandford Fleming who, although I said was Canadian, was actually born in Scotland.

In the timezone GMT, lots of different things happen. In London, everyone is in a hurry to get somewhere. The same too in Ghana. I want to describe the driving here but a thousand words cannot convey the anarchy of the experience. Maybe once I’ve ventured behind the wheel myself, I will have a go. If I survive that is! If you want something done in London, you want it yesterday. There is no room for slackers, apart, of course from our glorious government system. In Ghana, GMT has a whole new meaning. If you want a job done, paperwork processed, or even a meal in a restaurant, you need to understand Ghana Maybe Time. It is wonderful to be chilled out and relaxed, but a combination of bureaucracy, faffing, and lateness persists. I know what you’re thinking “Hey John, you’ll fit right in there”. I know I have my moments but some of the processes take time wasting to a whole new level. The pool boys arrived to continue work at the new house the other day. Their pick up, overloaded with gravel and three workers perched on top of that, appeared at about eight thirty five. By nine thirty, they were all having a break. Friday was a holiday in Ghana, there are a very small percentage of Muslims here. It was the Eid holiday for them. It was also Thanksgiving in the US. Ghana took a holiday. When Britain has a holiday, Ghana takes it too. It is great to have so many breaks, it doesn’t really help in getting stuff done though.

It may be worth mentioning the dubious historical connection between the West coast of Africa and Jamaica here. This was a trading post where slaves brought from the interior of Africa were loaded onto boats, bound for the sugar plantations of the “New World” Maps today, still name the stretch of coastline joining Ghana with its neighbour Ivory Coast as The Slave Coast. I bring this up, because many similarities exist between here and Jamaica. I had a Rastaman accost me the other day. He pushed his hand out to shake mine. Despite my previous resolution not to fall into this trap, it is considered very rude not to shake hands. With waterless alcohol hand gel at up to £4 a bottle, it’s an expensive business. He was trying to give me, yes give me, a CD of local music, all I had to do was give some money towards poor children. Of course, he was who I would pay the money to and he would ensure the money got to the children. I tried to back away, making excuses as I went. Kevin took over when I started to tell the Rasta I didn’t really like that music. Another thing they take deep offence to. It is all very well to say you don’t want something, you will not buy today, maybe another day. Do not belittle the goods they are offering. If it is pure tatt, you are entitled to think that but it is poor etiquette to voice this. Even if someone is badgering to part you from your money. Another custom is the handshake itself. Put your hand out in front of you now as if you were to shake my hand. I shake your hand conventionally, then as I withdraw, I click my finger off yours. This is a trick I still need to perfect. I’ll be practising on everyone when I come home. If the prospect of that scares you, I’ll supply you with some hand gel too. The handshake serves another purpose. Much is bought and sold via a hand shake. The money is gripped between the fingers and passes during the shake. Not because of anything shady like drug deals, however, it does have its uses for bribery. The term “back hander” for a bribe, might apply to the lubrication of some processes out here, but in the literal sense, all bribery is right in front of your nose. I was approached in Oxford Street the other day by a very insistent vendor. He wanted to stitch a threaded arm band with my name on it. I told him and told him “Not today” despite this, he was still starting an embroidered John. The guy really wouldn’t take no for an answer. On telling him I hailed from Scotland, he leaned in and asked “You want hashish?” “No thank you”, I grinned. “You must want hashish, everyone in Scotland wants hashish” Well I certainly do not” My grin had disappeared. Do tourists really come over here just to get stoned? Go to the Middle East and slag off Mohammad. They’ll get you stoned for free. This vendor went on to ask if I was having a Rasta holiday with everyone the following day. I explained I was a guest of my friends and they would decide what was happening to celebrate. Incidentally, a part of it was spent trying to extricate kilt socks for Kevin and Sarah’s shoes, from the hundred and forty boxes labelled in Arabic, stacked up in the office area of the new house. Air conditioning almost non existent. All the units are well overdue for servicing before the big move in. I decided to wear all white. Not the wisest move, with boxes from a shipping container exposed to the desert sands of Libya, their previous home. At least I knew which bits of my T-Shirt were clean to wipe my brow. Even the packing tape on the boxes was melting into whitish goo.

Time is a precious commodity the world over. Ghana has a long history of exporting the good and the not so good commodity. Ivory, slaves, cocoa beans, gold, tuna and now oil. Take a look at a Cadbury bar, a John West tuna tin and spend a minute to think of Ghana. Just don’t linger too long, or you will have just imported their time too.

Saturday, November 28, 2009

4077 Medical Hospital

Sarah had not been feeling well for quite a while. Severe headaches, sickness and blurred vision. I broke a tooth while out to lunch the other day too. It doesn’t hurt but a visit to a dentist may be on the cards. Before I left home, I had all the vaccinations I was told by the doctors were needed. On arguing with Sarah about the time between boosters for Hepatitis, we realised I had only been inoculated against Hep A. Hepatitus B is strongly advised here, especially if I’m going to be having any dental work done. Hep C should also be done but I’ll get that if I go into the GU clinic back home and say I’ve been a naughty boy over here. That opportunity has not yet presented itself and I will be very careful to use condoms. I will probably risk only using one at a time however. The “double bagging” method might result in an experience akin to that “flup flup” noise you hear when trucks with loose tarpaulins pass!

Two reasons then, for us to visit the local hospital clinic. With Sarah possibly having Malaria and my need for jags, we set off to Nyaho Clinic. She warned me not to be put off by the basic nature of the place. At first arrival, it seemed relatively Western. A car park with guards. Not the British NCP car park attendant that limps up shouting “you cannae park there” This guard was full of smiles. Just as well, given the large truncheon he was wielding. I say truncheon, but it was more like a sawn off baseball bat. We parked up and headed to the reception desk. Sarah has BUPA Gold cover. I have travel insurance but this only applies if something has actually happened to me. Besides, I was told it would be very cheap. As we sat, Sarah explained that we had come along at night because day times here are pandemonium. There were a few people milling about, but essentially we were the only customers. I had tried to explain to the man at the desk that I only wanted the injection. He insisted that I must be tested first. Anyone who knows me, knows how bad I am with blood tests. I’m not scared of the needle, have no problem seeing my own blood, its just that having very low blood pressure, the first problem is finding a vein, even on finding something, there is no guarantee any blood will flow. When it does come out, I very quicly turn a shade of white in the green spectrum and have been known to crash to the floor as soon I’ve stood. I go armed with chocolate or a sugary drink. This evening, I had none of that and was already feeling the heat which made me a bit queasy. We headed through to the first waiting room. The well appointed reception area, gave way to a slightly more dilapidated interior. If you want to visualise the place, what if I mentioned the 1970s TV show M*A*S*H? We sat while a ceiling fan tried to cool the room. Trying too, to fly off its mountings. Windows were just louvered slats to the outside, the odd bug pinging off the fan from time to time. A nurse entered and went through Sarah’s symptoms before coming to me. I managed to explain to her, I had no reason to believe I had picked up hepatitis and that I only needed the injection. We were ushered through a door to the doctor and we had to repeat everything to him. He was a black man wearing a white lab coat and trousers. A pair of Asics trainers on his feet. This room was special, it had air conditioning, some welcome relief on a hot hot night. Sarah was despatched first, clutching scribbled notes. I followed, asking as I left where I was going. He replied “The nurse weel show you” I left through the side door to the outdoor walkway. There was no sign of a nurse but I spied Sarah up at a door back towards reception. As I caught her up, the door closed. A sign said “Payment room” After knocking again, the woman who answered scanned my scribbles before saying “Pharmacee” Another short wait at the pharmacy window until a different man appeared, clicked a few keys and presented me with an invoice. The price of the vaccine would be 19.20 Cedes. Just under a tenner. Before I paid, we went up to another waiting room to get Sarah’s blood taken. A man in a tan boiler suit entered and changed the bin liner. He or others in the same uniform, seemed to wander aimlessly through the whole complex. I’m guessing he was a janitor but his gait and the blank expression suggested more that he may be an in patient. At this, Sarah reassured me that the asylum was in a different part of town! I don’t know whether reassured was quite the right word there. We were ushered through three more doors to a man sitting at a desk. Before him were containers with all kinds of apparatus. From them, he drew the swab and hypodermic to take Sarah’s blood. Everything was carefully used. All the equipment was sealed before use. In front of us, he squirted blood into a green topped vial, a bit more into a yellow topped vial and the few remaining drops onto a glass slide, before adding a solution. We were told to come back in forty five minutes for her results. This may be a developing country but whenever I’ve had blood tests, I’ve had one on, say a Thursday and told to call them after two on the following Tuesday.

We returned to the reception where I paid my due account, before returning to the pharmacy to collect my vaccine. Back down the same walkway to the original waiting room. The ceiling fan still trying to shear it’s mountings. I was called by the nurse to follow her to yet another room in a building across the yard. There, I rolled up my sleeve and felt the, not so cold needle stab into my arm muscle. A small sticking plaster and I was done. I rejoined Sarah to return to the car park for a cigarette. About half way through mine, I started to feel incredibly woosy. I stubbed it out and climbed into the car to enjoy some air con. Within a couple of minutes, the cool air soothed me, just as one of the staff beckoned us to get Sarah’s results. She was issued with another bundle of forms, accompanied by an unsealed envelope. Opening it as we walked back to the original waiting room, she proclaimed her Malaria test to be negative. The other results were scribbles, illegible to either one of us. There was no sign of any nurses. A knock on the doctor’s door was in vain so we waited patiently. We waited and waited. I watched the ceiling fan, curious as to whether it would perform a final flourish to it’s captive audience. After an inordinate amount of time, and more loud knocking on the doctor’s door, we ventured out towards the building I had been stabbed in earlier. This time, there were no signs of life. Another door was knocked, still nothing. We doubled back to reception, where the man apologised and picked up the phone. We could hear the ringing getting louder as we trudged back to the waiting room. The phone in the adjacent doctor’s room rang and rang. When it had run off, we waited. A little less patiently this time. Another bug cascaded down from the fan onto the still unstaffed desk beneath. Sarah, becoming quite exasperated, stood up and marched back to reception. I trailed in her wake. The heat and humidity was fraying patience and tempers. Politely, she again told the man at reception no one was attending to us. Again, he apologised and lead the way back down to familiar “waiting room 3” aka funky fan room. He cut across to stab hut looking through each louver as he went. He stopped at the end door and knocked very loudly. A shape in white stirred and rose. A different nurse made her way towards us, came into the waiting room and knocked on the door leading to the doctor. She then opened the door and there, as before, was the doctor sitting at his desk. Sarah and I threw each other a glance. The same thought on our minds. “Had he been here the whole time and just ignored the door?” He told Sarah she did not have Malaria but that he woud prescribe antibiotics for her irregular white blood cell count. We thanked him and left. Back past reception and round to the pharmacist’s window. He seemed to have disappeared too. I suppose it was understandable, it was just after midnight by this point. We were the only visitors. The heat was unbearable, we were both tired and fed up. Heading towards reception, a new patient walked past. Not unusual, except he was bare footed and missing a large portion of his big toe. All that was left were tendons and blood vessels sticking out haphazardly. I felt a bit humbled by this. When I had foot problems earlier this year, I felt unable to do much. Yet here was someone unaccompanied who had obviously got himself to hospital with a very serious amputation. Sarah told the receptionist we were now leaving. She would get the drugs the following day. We left past the baseball bat guard beaming us a smile as he held open the gates and headed home.

Right now, I am sitting in a pair of tartan trews, white shirt and bow tie. It is the St Andrews dinner dance here tonight. I’m very sure there will be a few stories to tell, once I’ve sobered up from that adventure.

Friday, November 27, 2009

Name and shame

Apparently I have a voicemail message. It’s something I forgot to switch off before leaving the UK. With having the Ghana sim card, my phone will be going straight to voicemail. Today I popped back in the Vodafone sim to see if there was anything. Calls cost £1.60 per minute back to the UK on Vodafone. When I called them to ask about roaming charges in Ghana, they told me they had no roaming agreement here. Since my arrival, I’ve found the logo is daubed on everything from shipping containers and roadside trees, to all the mile markers sponsored by them. The company owns the whole land line infrastructure here. They also boast the fastest internet café in Africa. The café just opened on Monday. I called the UK number for voicemails from my local card. After being told I had the wrong pin, I checked and entered it again. Immediately I was greeted with “You have entered the wrong pin number, your mailbox has now been locked, please call customer services, goodbye” Naturally less than enamoured with the response, I called back to the UK customer services number. Force of habit would have me call 191, this would certainly have been answered had I only dialled those digits. Except, over here, the person at the other end would have been asking which emergency service I required! Eventually, I got through to someone who assured me a text would be sent. This was only valid for one hour so I had to move fast. Kevin was finishing off some work before we were due to go over to the new house. I swapped cards over and patiently waited and waited. No text. We had to go so I left it. When we got back, I popped in the Vodafone sim again and still no message. At this, I called customer services and asked them to confirm a call had taken place earlier. I made it clear, in no uncertain terms, how angry I was at having to pay again and that I would not expect to be billed for this phone call. My rant may have continued, except for the little beep in my ear showing this guy had actually done his job properly. He was very apologetic and I made it clear I had no problem with him. I have now checked my message. It was the bodyshop about the damage caused when a guy ran into the back of me over a month ago in Union Street Aberdeen. Something already in hand back home thanks to Ashley.

The reason I was so anxious to retrieve my message, is that I thought it might have been my bank’s fraud department. While I’m on a name and shame, let’s leave Vodafone and move to The Royal Bank of Scotland.

After being stung before by RBS when I’ve tried to take out money abroad, I was wise to this and called my branch to make them aware I was going away. I was armed with the dates I was out of the country so they would not block my debit card….again!! I fully expected this to be a simple case where they would update their automated system to allow reasonable transactions while I was in Ghana. How foolish of me to assume they would make this simple. My branch told me that, regardless of telling them my itinerary, their computer would still automatically block any transaction it decided was fraudulent. I would then need to call the anti fraud team back in the UK to sort it out. I was given the hotline number and immediately called it in an attempt to reason with them. Again, it was explained to me that the computer knows best. Again, I protested “But I’m giving you advance warning of where I’m going, you’re telling me that I’ll get my card blocked whatever I do, AND you will eventually charge me for the privilege of withdrawing my own money abroad” I went on to remind them that while I was in Canada, I missed out on a few drinks in a bar, then when I decided to just have an early night and resolve it in the morning. That smart arse computer called me twice in the middle of the night to tell me what I already knew, that being that I couldn’t take out any money. On that occasion, I finally called the fraud team just before six in the morning, raging with not enough sleep due to the three am and five am alarm calls. Made worse by knowing I was spending a fortune in international call costs and only had one individual coffee pod to keep me sane in the motel room. The best thing about that time had been that I had used my debit card to buy my plane ticket and Duty Free less than a week before. The response I got to this barrage of examples as to why the computer was an ignorant, arrogant piece of shit was “I can only apologise” I didn’t want an apology, I wanted to remind them that my newest debit card proudly proclaims that it can be used in almost every country of the world, yet the first time you try to use it, even with forewarning of it’s use, it gets blocked.
I’m almost afraid to say that this has a happy ending so far. I have withdrawn 200 Cedes, equivalent to just under £100, and not a peep out of the sanctimonious RBS computer. I haven’t been here that long, I’m sure it will bite sooner or later. I should just be thankful it doesn’t carry Malaria! I killed four mosquitoes in about ten minutes outside earlier. Their bodies recycled by the ants. Almost as soon as the dead beastie falls to the ground, an army of omnivores transport it back to be consumed.

First Impressions

As I stepped from the plane door to the steps, a blast of air hit me. It felt exactly like those heaters you find above doors of shops. Ones where coming in from the cold, the temptation is to bask in the welcome heat. This, of course wasn't one of those heaters, this was Ghana at eight thirty on a November evening.

The shock of the immense heat stayed with me beyond the steps. Passengers swarmed around the tarmac. Two distinct groups. Those who had left from the front door and those, myself among them, from the rear door checking the numbers separated by the overhang of a wing. 'The bus is coming' was shouted. At this, a white airport bus appeared. One of those buses that has about three seats and fifty grab handles. Some of them even have a bendy bit in the middle. Those stuck in the bend, find cornering to be a practical lesson in physics. A reminder of the true sardinelike nature of economy class. Almost before the doors had parted, there were people rushing inside. I was one of the last to attempt to board this bus, carried in by those who really were the last to get aboard. I was hemmed in the middle of the throng. Only two feet from the doors, but unable to get any further in, insulated by another three or four depth of bodies. A grab handle? That would have been invading, not only someone else's face, it would've been close enough to grab any body parts below my or another’s waist. Besides this, I really could not move. Hands pinned by my sides. This also brought to mind the direct nature of KLM’s economy class. British Airways calls economy “world Traveller” Air France uses the term “Voyageur” KLM likes to just have “Economy Class” emblazoned on the divider between them and business class. Kevin was travelling business. I was lucky enough to be invited through for a while. Massive seats with a built in massager. He told me he once saw a sign up in the galley of a KLM flight, setting out meal times for economy passengers. Instead of saying meal times, the cattle connection was being used. It read, “Economy – Grazing times” Upon returning to my cattle float, I was greeted with various packets and cups strewn over my seat. The passenger beside me had been encroaching on my space the entire flight. Elbows leaking across the arm rest, knees keeping time to the music in his ears, knocking my own. I have no idea whether he thought I had left my seat permanently. My bag was still under the seat, we were over the Sahara desert, so it’s highly unlikely I would have just disembarked at thirty eight thousand feet!

The bus took only a couple of minutes to reach the terminal. Doors on the opposite side swung open to begin people’s spillage. Of course, it is bad enough in one of those lifts where the doors open on the opposite side, but being carried backwards out onto the tarmac was rather unnerving.

The terminal building had the air of a shop inside a railway arch. Whitewashed concrete walls set off by tattered advertising boards and notices. Lines were forming to reach the immigration booths. I joined the one for nationals other than those from Ghana. Eventually my turn approached. I obediently stood behind the red painted line until I was called forward. I was greeted by a cheery fellow who asked why I was in the country, briefly flicked through my passport and visa documents, before sending me on my way.

Through now into the customs line and out to the baggage carrousel. I edged into the line of others waiting for stuff. Bag upon bag passed by. A flat screen TV amongst the uniform looking baggage. Everything was wet. The likely cause being condensation from the temperature difference between being up high of minus fifty to the “cool” evening temperature on the ground of plus twenty nine. There went my case… I caught a glimpse just too late to stretch out. Crammed in between fellow travellers, there was no way to chase the bag beyond my small section of floor. Someone else tried to do that a few minutes later, catching a woman who had been resting on a baggage trolley. I would just wait for my case next time around. My second bag should be round soon too. My concern for my second bag only really grew as my first one reappeared. One by one, those around me started to drift off as they had their luggage. My phone rang, it was Kevin. He had been whisked through before all the other passengers and was now waiting on my appearance. I mentioned I now had one bag but that there was no sign of the other. He suggested I try a pile of bags over on a different part of the floor. On getting to this area, I immediately spotted the bag. Apparently, only business and diplomats bags end up in that spot. Very odd I thought and proceeded to struggle through to the exits. When I had hit arrivals, there were staff offering up trolleys. They were in, what could only be described as vague uniform. I had no local money to pay them, had no idea whether they expected to be paid or were staff, and when I saw one trolley without even handles being dished out, I decided to do without. Now the rough concrete was making my exit tricky. My case had wheels; the second bag was balanced on top of this. People passed me shouting back “Why do you not have a trolley” I had thoughts I didn’t air but muttered to myself that at least I had a working handle and only two wheels to worry about. My luggage tags were checked before entering the public area. On scanning the waiting bodies, I picked out Niamh first, followed by Sarah and Kevin.

Dying for a cigarette, I lit up as soon as we hit the air. A man tried to tell me off for smoking but was given short shrift by Sarah. Once into the cars, I was whisked through my first taster of African streets. A window washer spotted the car at a junction. He was fended off by Sarah switching on the wipers and making a fast get away. Before long, we were at the apartments where we decanted inside to the welcome air conditioning.

Saturday we headed into town. The car was started to allow the air con to do it's magic. We lit cigarettes as we stood. We left the gated complex to fight our way through traffic into the town. Oxford Street was the destination. It comes as no surprise that this was an Oxford Street like no other. The night before, Sarah had brought my attention to a group of ants out on the balcony. She had swatted a mosquito and it's dead corpse was spirited away by these ants. More and more joined the army with it's prize. It was this dead corpse we now represented with an onslaught of street hawkers as the ants. Polite but firm is the order of the day here. 'No thank you, no, no' while walking away. I made the mistake once of looking back as I walked. A hand was outstretched. Out of politeness, I put my own out to shake. He asked my name and I told him. 'Ok Joe, pleased to meet you Joe, where are you from?' he continued to spout something while still keeping a firm grip on my hand. I looked forward and could see the others walking away, oblivious to my plight. 'I must go, I must catch my friends' I pulled away a little harder. Still he held on. I had to use some force to separate from him. I caught up with the others just in time to enter the next zone of traders 'No thank you, no, no, no thank you' This time I kept my eyes fixed forwards, my hands safely away from any virtual handcuffs.

Tuesday, November 24, 2009

Ghana

I will be uploading soon to here again. It will be my little record of life in Africa

When I arrived, my little netbook eeepc was the one I used. Unfortunately it now refuses to connect to the internet. All my writings are on there. To make matters worse, the eeepc now refuses to even power up after I left it without a power supply. I'm currently sitting out on the balcony borrowing an open network. I think I might need some help getting Kevin and Sarah's wireless up and running!

Watch this space....

Thursday, January 25, 2007

Mobile Misadventures

Here's an email I have just sent to the complaints department at Vodafone.............


On Tuesday 23rd January, I placed an order with yourselves for an equipment upgrade on my account. I spoke with Michael in your upgrade/ termination department. He was courteous, knowledgeable and helpful. I had been unsure whether to upgrade with yourselves as many of the deals offered to me by other companies had very attractive incentives. In the past. I had also received unsatisfactory levels of customer service when I had taken an upgrade.
Michael was able to offer me a newly launched phone for free on a twelve month contract. I was happy with the deal and I was told that the equipment would be dispatched and would be delivered the next day. I requested that it not be delivered before 12 noon and this was duly noted. Yesterday, I waited in from twelve in anticipation of the delivery. At around 9am this morning, I called to check on the order. I was told that delivery would be made today. At the time, I requested a note of the consignment number so that I may track the delivery myself. I rushed home to be here from twelve and at around 3:30pm used the consignment note number to track the package on the Parceline website. It was only showing as having reached a “security check” in Aberdeen and did not show as being “out on delivery” as I would have expected. I also noted that the phone did not even leave Vodafone’s premises until late on the 24th so there is no way it could have been delivered “next day” I have pasted the tracking information from the Parceline website for your information.


Consignment Details
ConsignmentNumber
Date Sent
SendersReference
Service
No ofParcels
Post Code
Status
2217 399 063
24 Jan 2007
CN32676865
Before 12
1
AB11
Security check


Tracking History
Date
Time
Location
No of Parcels
Status
25 Jan 2007
10:01
Aberdeen
1
Security check
25 Jan 2007
00:08
Birmingham Hub
1
Confirmed On Trailer
24 Jan 2007
23:45
Birmingham Hub
1
Forwarded to Aberdeen
24 Jan 2007

Leicester
1
Collected from sender
I called the most appropriate looking number listed on the Parceline website in order that Imay find out the whereabouts of the package and when it would be delivered. The number was an 0871 national call number (While named NationalCall rate numbers, they’re more akin to premium rates, costing up to 8p/min, massively more than a normal call.) where I was initially told that I was in a queue and was likely to be connected to an advisor in “4 minutes 36 seconds, around a minute and a half later I received the same estimated time, after roughly four minutes, was told I would now have to wait 5 minutes 20 seconds! I referred back to the Parceline website and found an 0845 number which related to another query altogether. This was instantly answered by a very helpful operator who was able to access the records and confirm that delivery would take place to my home address of ** ******** **** Aberdeen. I was shocked. I advised Vodafone when I moved house in October of 2005 and my last upgrade was delivered to my current home address last year.
The Parceline operator told me that I would need to contact Vodafone in order that the address be changed.
Initially, I spoke with David, who was very keen to help. Unfortunately, something happened where he was unable to hear me but I could hear him. I must extend my appreciation of the time he spent trying to speak to me before I realised that the easiest option was to terminate the call and try again.
I was told on my subsequent call to yourselves that my old address still appears on your system although the new address has been used for billing since the date of my moving house. The assistant told me that an error must have been made when the order was placed. She confirmed that an email had now been sent to Parceline advising them of the correct address that it is to be sent to.
It is more than a mere inconvenience, that I must now plan a third day, around the expected delivery of my new equipment. Whilst I would understand if the time taken from the despatch on Tuesday, to it’s arrival in Aberdeen, meant that delivery was not possible yesterday. The catalogue of errors I have described are completely unacceptable for an organisation of your size. I expect a full, written apology and some form of recompense in light of the time I have wasted, waiting in vain for a package that wouldn’t have even come to the right address had it been on time. In addition, there has been the extra time and effort I have had to expend trying to resolve this issue. None of my actions can be described as contributing to the delays or wrong information.
I have been a loyal customer of Vodafone for over thirteen years - eleven unbroken years with my current contract.
Incidentally, my partner recently upgraded her phone with her servive provider, Orange. The phone arrived the following day.

I look forward to hearing from you soon. Let's play a game, will my phone arrive, or will you reply first?
Regards

John W. Emslie

Sunday, January 07, 2007

Everything but the kitchen sink

It has been a while since I last posted an entry so my apologies. As usual, far too much going wrong to get a chance to Blog. I am considering doing a video blog to save me the time taken to type. Let me know what you think.
A Happy New Year to one and all. A new year and a new wave of The Emslie Effect hits. Back in November, the boiler blew up with a final flourish. Lewis, our plumber, had saved it from the brink at least four times. However, when I had bought a new part which lasted a mere two evenings for an outlay of £45.00 (and that was after persuading the chap at the trade counter, that trade price would give him a better chance of repeat business from me than the retail of nearly seventy!) we decided that it was time to go for a brand new boiler. Katy wanted the stone shed, once the outside latrine, to become the boiler house, thereby freeing up more space in the kitchen, improving the aesthetics and raising the temperature in said shed to allow tomatoes to be grown and perhaps the installation of a chest freezer. Curious, that an appliance, designed to keep things cold will not work properly if it, itself, is not kept sufficiently warm.
Our friend Lewis, we prefer to call him a friend, as it tends to reflect better on the rates he charges. He is a nice guy too but I, once again, digress. Lewis said he would come down between Christmas and New Year to get stuck into fitting the boiler and re configuring the pipework, left dangling in mid air after the wall got knocked down. We had to source a boiler and dig a trench for the pipes from the back door, over to the shed. Finally, on Boxing Day, I found the time to start my excavations. During December, I had been working pretty much twelve hour shifts, combined with a few Christmas parties to DJ along the way for good measure so, time wasn’t something I had a lot of until the “festivities” kicked in. I was utterly miserable up until I finished on the 23rd. I was tired, I was cold (only when in the house of course, the car has a good heater, as do the majority of the work vans and trucks) I did not feel Christmassy at all. I had invested in a few outdoor lights to brighten up the place. Christmas eve was spent putting a string of bulbs up the front overhang of the cabin, finding the transformer for the small lights in the big ash tree at the top of the garden and decorating the “other tree“ . When Katy and I bought our tree this year, it was from one of her work associates who had insisted that we take another, smaller, tree as a “Buy One, Get One Free“ or maybe he meant something else when he said BOGOF. He intended it for use inside the cabin but I thought it would have a better effect all lit up, just outside the front door. I managed to miss the Muppets Chrismas Carol which would have instantly put me in the mood. I had to settle for the straight laced one with Patrick Stewart and Richard E. Grant. Frankly, Withnail and I would have put me in better spirits. Christmas day was just the three of us. We exchanged gifts and Evie enjoyed chasing the wrapping paper and sweet wrappers. We retired quite early after getting stuffed and in the knowledge that I had a hole to dig the next day.
As most people slept off their Christmas day excesses, I had all my power tools assembled, an array of hammers chisels, crow bars, spade, shovel and wheel barrow. A couple of weeks before. I had requested a visit from my father and my brother George. They came down to check out my proposed locations for boiler, flues and such like. Lewis had suggested running the pipes underground up to the side of the shed then through it’s wall. George and my dad persuaded me that the hole should go up to the door of the shed then under it’s floor. I started digging up the Tarmac which was so thin, it needed very little effort to get through. Under that was compacted hardcore, again not too much trouble. I then found my nemesis, clay! Lots of clay, this stuff had obviously never been disturbed and it took me all my effort to dig it out. In the process, I managed to bend the spade into an unserviceable shape. It was a cheap spade and I resolved to buy a new one before finishing off the job. The next day, Katy wanted to get out of the house so I decided to treat her to a day trip to Portlethen. It was actually her suggestion so don’t judge me too harshly. We found ourselves in Homebase, pondering over the spades on sale. A value spade at £7.99. A better one for a tenner or all the way up to a sparkling Stainless steel one by Wilkinson Sword for about £27 with a lifetime guarantee. I opted for the ten pound one and we wondered over to another section of the store. To my amazement, there were even more spades there. Actually it was a display of “Roughneck” tools. For the uninitiated, it’s a bit like choosing at a Kenwood blender then discovering there is one just over there made by Kitchen Aid. There is just no competition. The range of different spades was overwhelming. May I say they had them in spades? Sorry! There was a builders spade that caught my eye and a ditching spade too. If you have ever seen a film where someone is ordered by the baddie to dig their own grave then the spades used there are ditching spades, a long straight handle and a narrow curved blade. So confused and excited was I that I bought them both. I dug out the rest of the trench with my newly acquired toys and everything seemed ok until I found a slight problem, the floor of the shed had a rather thick floor. One would expect to find maybe two inches of concrete to be sufficient for the floor of a shed, or outside toilet, but using ten inches of the stuff to me seems rather like overkill.
Lewis arrived on Friday, he had lots of call outs over the festive period so this was his first chance to get down. He took out the old boiler, disconnected some pipes and gave his considered opinion on the trench. “Aye, it needs to be a bitty wider than that” …. “you need it deeper than you have it” …. “it’s in the wrong place” Friday afternoon was spent digging a new trench not so far away from the first one. I found the old oil line, as much as possible of which I pulled out before it’s straight line from tank to house took a strange detour under an, as yet, un excavated part of ground. Perhaps my father and brother were consulted on it’s path too. I also discovered a side branch to the main drain. Luckily, I found it with a spade rather than a more aggressive tool. It may yet need to be accidentally on purpose broken as the incessant rain at the moment may need somewhere to drain to prevent the house being the only one in Fordoun with it’s own moat.
Today, I had the task of breaking out the kitchen floor where the pipes are due to exit the house. Armed with a diamond cutting disc and a drill/breaker tool, I set to work on the concrete floor. The scene had a forensic scientist feel with a tarpaulin taped over my work area to keep down the inevitable dust. Another five minute job that pretty much wiped out a whole day. Two chisel bits got stuck, the other end of the oil line kept getting in my way. I forgot to wear a dust mask so still have black bogies and the reason the job took so long? The particular piece of floor and wall I was trying to get through, was of mostly concrete construction but concrete done in 1907, as when the house was built, didn’t rely on steel reinforcing, which is just as well or it probably would have fallen down a long time ago, but, instead upon lumps of stone. No, not gravel or ballast one would use in concrete today but boulders, moraine, moguls, giant lumps of granite. The place I was boring (and if you thought I was, you would have stopped reading during the bit about spades) just happened to have this lump of granite which I defeated, but only after a lot of effort and expletives.
About an hour after I had finished demolishing even more of our house. We had the return of the kitchen designer from DM Design. This appointment had been pre arranged and we were eager to know what kind of plan he had come up with for the new kitchen.
Katy and I have laboured to get the right layout for the new kitchen. It is a big space, the trouble is, all the pre existing objects are rather large. An American style fridge freezer, a big dining table with church pew, a range cooker, one wall knocked out to reinstate the chimney for a wood burning stove and a piano thrown in for good measure. Not to mention our desire to open up the windows at the side of the back door to form large French doors. All this makes fitting in the rest of a kitchen a tricky juggling act. We decided to enlist the help of the professionals. First of all, we visited MFI to see what they had to offer. After liking the look of one of their kitchen styles in a high gloss, lemony creamy colour. The designer (or should I say salesman) set about trying to work with our space. He came up with a rather mediocre layout using about ten base and wall units at most. He then set about telling us the price. I didn’t hear the tannoy announcement saying “ladies and gentlemen, there is a bomb in the building, you have twenty seconds to get out before it will detonate” Katy obviously did, it was a bit like the speed you go when you know you’re going to be sick and the bathroom is further away than you feel you will safely achieve before the gaps between your fingers give way. Maybe I was wrong, maybe it was just the shock of how much they wanted to charge. I actually mistook the first digit for a three initially, no, three was the second digit. It had an eight in front of it. Now bear in mind this quote was only for the units. No appliances. It did include a designer sink at around £300 but that meant that the chipboard units came to an amazing eight grand! I thanked the gentleman for his time and tried to catch up with the fleeing Katy, who, by now, was halfway across the car park. We made the mistake of looking at one another and immediately burst into fits of laughter.
When the man from DM Design pointed out that the MFI design had a fundamental flaw which would have meant we couldn’t open the fridge doors properly, it instilled a bit of confidence in his abilities. He toddled off, agreeing to come up with something for us and that he would see us in the new year. Tonight he came in and showed us his design. It was certainly different. It could work, given a few tweaks here and there. A brochure came out and Katy flicked through the pages proclaiming at almost every turn “don’t like that one” … “or that” … “don’t like the handles” One of the styles looked ok so we asked him to price us on that. He explained that their kitchens are made to measure and not like MFI, he went on to say, he had priced us on a mid price range but that it was only for units and worktops. The sink would not be included. Luckily for us, the sale is on at the moment so there is apparently 50% off all unit and drawer fronts. Then came the price. Remember, as with MFI there are no appliances in the costing as we have those. Unlike MFI, it did not include the sink so, hey, at worst, it could be £300 less than they quoted. The total for DM Design’s efforts was an amazing nine thousand nine hundred pounds. Now, do I not know something? Has the commodities market now included chipboard and MDF along with copper, tin and frozen concentrated orange juice? Yes, they trade in that too. It was in the film Trading Places so it must be true, another great Christmas film. Seriously, do we not know the value of a good kitchen? Neither of us is out of touch with the real world. I know how much spades cost. I know how much new boilers, plumbing sundries, log cabins, the current house market for goodness sake! How can a kitchen cost so much? I am willing to pay a bit more for quality but it looks a lot like we will be doing what we do best, sourcing the individual components ourselves, then bringing them together with a friendly local tradesman. My New Year’s resolution, as ever: Not to get ripped off more than I already have been.

Friday, October 06, 2006

Smashing!

As I start to write this, I am offline and have no way of connecting to the internet. The reasons for which, will become clear later. There is my mobile which would cost a fortune and would take forever, should that be “4eVa”? I do not do text speak finding it infuriating in the context of a web page where users have a perfectly good keyboard with all the letters they need. I also find it incredibly ageing (one of those words incidentally, that looks wrong when written but you try taking out the E and it looks even worse) I will use abbreviations to some extent in text messages but not to the point of being unintelligible to all but a sixteen year old.


The house had several blown double glazed units so Katy arranged for Mc****** Glazing to come to replace them. When I arrived home just after twelve, they were at their lunch, having taken off the outside glazing beads in preparation for the removal of the misted up units once I gave them access. A little while later, one of them knocked on the door and I let him in. I warned him of the presence of Evie (She’s fine by the way. Her highlight of today was to go outside, eat some grass, come back in, puke up the grass in two strategically chosen piles at the doorway to the living room, then lay a smelly dump in her litter tray) to which he assured me that he would keep the doors closed.


While they were banging away upstairs, brother George phoned. He was needing advice as to how to break into a Mercedes S Class. I have no idea why I should know about these things. The only speciality I had was that of the owner of said Merc, to lock one’s keys inside (see last weeks blog). As we spoke, I heard a crash of breaking glass, followed by an expletive. When I walked through the hall, I saw the man struggling down the stairs with a glazing unit looking rather sparsely glazed. I acknowledged him and he grunted a reply. From the tone of the grunt, I determined that this must be one of the old ones. There followed another half an hour or so, more banging. After which, the ladders were put back on their van and they declared they were finished. I climbed the stairs and looked at the new glazing in the windows of the front bedroom. There was a little bit of putty round the edges of the glass but nothing major. They left the invoice and were on their way.


A little later, I spotted a piece of broken glass on the front doorstep. Upon bending down to pick this up, I noticed another piece and another, and another. In fact the driveway was strewn with little pieces of glass and a glazing nail which glinted at me almost saying “I’m going to have your tyre”. once I retrieved the debris outside, I thought I had better check to make sure nothing had been trailed through the house. Sure enough, once I started to look there were shards all the way up the stairs. Evie had followed me up so she was scooped up and locked in the living room for her own safety. I soon found where the unit had been dropped, a dent in one of the wooden stair treads, consistent with having been struck by the corner of a window unit. The area around the dent was strewn with fine glass dust and slivers. I cannot prove that this was the point of impact but, given that I recently hand sanded and varnished the stairs, I was unaware of such a dent previously. I, of course knew about the dent left by the decorators but that was in a different place altogether and another story told in the blog previously. I am considering naming each stair after a contractor, complete with a brass plaque bearing their name, date and level of incompetence.


While they had been working upstairs, I noticed that my internet connection had been lost and, upon trying the phone handset, found there to be no dialling tone. I put this down to the proximity of the BT master socket to the window area. There are several plugs into the socket and I imagined that the fitters had disconnected the plugs to make working easier. Again, it was only once they had left that I discovered that the plugs had not been disconnected but that the main line into the property had been severed where it connects to the master socket. I resolved to reconnect the wires. Unfortunately, I was not sure which wire should connect to which terminal. “I know” I thought, “I’ll call BT and ask them which coloured wire goes where, then I’ll whip out my screwdriver and wire strippers and simply reconnect it”. Wire strippers are an important accessory when connecting a BT line as the ‘stick between front teeth to strip off insulation’ method can be rather tricky. In fact, it can be rather painful as there is 50 Volts of direct current surging through a phone line and through me on a previous occasion at the flat.


I had to use the mobile to call BT of course. A free 0800 number, not free if using a mobile. In fact, it costs me more to dial a free phone number than it does to call an 01.… or 02... number. After the usual options, including the “if you want to report a fault with your phoneline, you can do it on our website” one which I love. I was told that they were experiencing high call volumes, (what a surprise that a call centre should actually have people call them!) and that, if I wanted, I could opt for them to call me back. I gave this a go. I then spent the next half an hour walking around with my mobile in the air to ensure a signal, inside the house tends to be a bit sporadic signal wise. A got the call and was asked to describe the fault. I said that I knew the fault and told the woman on the phone that the wires were cut. “So is the phone line not working?” she asked. “Of course not, the wires aren’t connected” I replied. “But if you just tell me which coloured wires go where, I will fix it. “Oh I cannot allow you to do it yourself, if you cause damage to our network then you will be charged. I will need to send out an engineer” I thought that I was going to be given an appointment a week on Tuesday or something but, to my surprise, I was offered Friday morning. I tentatively asked if it could be in the afternoon once I returned from work and she agreed. “If it proves to be anything other than wear or tear” she continued “ you will be charged for the call out. It will be £60, followed by £70 for every subsequent hour, or part thereof, necessary to remedy the fault” I replied, “How do you define wear and tear?” “The engineer will decide that” she told me. All I had wanted was to find out which wire went where. I could have searched the internet, but of course I couldn’t. I could have waited until George or Ashley were home and ask them to dismantle their socket but I had made the call now and was terrified that the fitters may have caused damage to the line had the bare wires touched. I was resigned to, not only having to be home by one the next day and stay in until the engineer turned up. But also the real possibility of a hefty bill.

FRIDAY:
The engineer has left now. His words upon being introduced to the bare wires were, "the quicker I get this done, the less it'll cost you" so I imagine a bill will be forthcoming.
The letter of complaint to Mc****** glazing has been written and, as soon as I know how much BT has charged for their five minute job. We shall be sending them a cheque for less than the invoice total to represents our costs, time and inconvenience caused by the actions listed above.
All I need to do now is upload this latest tale of good luck.

Thursday, September 28, 2006

Applecross

A lot of people will have already seen this. Those people will also notice that It has not seen much progress since last they may have read it. It had all been saved on my old PC. when it died, I thought I had lost all the files. Allan was able to extracate it, amongst other files, from the old hard disk.

Please feel free to post a comment on it. I do worry when I don't get any comments, only knowing people read my blog, when I get asked why I haven't posted in months.

On the subject of comments, I was pleased to see that I have a namesake on the other side of the Atlantic. I didn't have the heart to ask if his surname is equally cursed as mine.

My trip away for the weekend seemed straightforward enough, I knew where I wanted to go, I even knew how long the journey would take, so I had intended to be in Applecross by the early evening of Friday.
Of course, planning and doing are two completely different things, you only have to look at the road building programme for that.
In 1982 the Stonehaven bypass was begun. It was only fifty years previously that it had first been considered an "urgent" project. The government and pen pushers, in their own little way, actually make me feel less self conscious of my ability to pontificate as no matter how long it takes me to follow up say, an unresolved insurance claim, I can rest assured that there’s probably some new disease, fatal in all cases, transmitted by pepperoni pizzas, and the only antidote is the addition of anchovies that they haven’t decided upon telling the public about yet as it may "cause unnecessary alarm".
I had it all worked out. As I was on early shift, finishing at eleven on the Friday morning, I would nip home, pack quickly, check the car over then set off. That was until I awoke on the Friday at three am to find that my mobile phone seemed to have been cut off as I slept. I resolved to call Vodafone later and also my bank to sort things out.
I left work with an air of excitement and determination. First step was Makro who had been advertising cheap tents. I have not had much luck with tents in the past. The only one I actually own is a huge thing kindly gifted to me by my aunt. It boasts two separate bedrooms, a porch and a kitchen extension. Dating from the sixties it’s of very high quality and is a fantastic piece of engineering. Then so is the Millennium Dome and look how long that tent took to put up. The other thing it shares with the Dome is its lack of use! Unfortunately I have only used the tent once, eight years ago, since that time it has lain, moulding and festering, in its five or so different bags at the top of my parents house in a room which unfortunately suffers from a leaking roof. I will one day resurrect this virtual marquee. But then, so will Aberdeen one day get its much needed bypass!
My borrowing of tents has tested a couple of friendships. Last year I mentioned to my friend Sue (friend is the wrong word, she has become more of a second mum to me) that I was to be buying a new tent. She insisted this was not necessary as her husband Dek (thereby my second father) had a good tent which he wouldn’t need for a couple of weeks. So it was agreed that I take Dek’s tent and his camping pans away with me on the proviso that everything was returned before his forthcoming trip. I misheard the dates and, on my journey home, received a voicemail message left some days before from an irate Dek who had believed me lost in the wilderness and had therefore purchased a new set of camping equipment.
I do have another tent lying beside my own tent in the leaky room. This is another borrowed affair from someone else called Derek funnily enough. He had bought one from Makro (they’re a cash and carry warehouse but you’d think by the way I speak that they were the only camping shop in the North) he had never even unwrapped the box. The first time I toured the North and West of Scotland, I had fully intended to use Bed and Breakfast for my accommodation but after Derek’s insistence, I packed his tent in my car "just in case". Upon my arrival in the village of Durness, I spotted the campsite and just couldn’t resist. Maybe it was the good weather at the time or maybe it was the better value (£3.50 per night compared with £30.00 in a B&B).
Probably it was the fact that the Pub was only a thirty second walk, a fractionally longer stagger as paths tend to follow a more diagonal route. In fact, I have often wondered if you make a drunk walk a zig zagged road marking will he be able to walk straight?
So to the erection (something of mine rarely affected by alcohol) Remember that this tent had not even been out of its box so I was breaking the first rule of camping in that I was unprepared. This is very unlike me as I have an annoying habit of packing everything ever possibly needed on a trip including the full first aid kit (buried by everything else in the boot of my car) boiler suit, high visibility jacket, no less than six torches, different sizes for different situations, yes dark is dark and up here in summer it never becomes fully dark but you just never can tell! I even used to carry traffic cones in my car just in case I happened upon a road accident and had to make the area safe!
How difficult can it be to put a tent up anyway? Under my belt there is all manner of camping experience from the erection of six man army tents to full marquees and of course the one that my elderly Aunt ,who suffers from Parkinson’s Disease, so expertly talked me through how to build whilst in her back garden. She had lost none of her school teacher like qualities that the many years of school teaching (funnily enough) had brought to her personality.
This was one of those dome tents, the ones they say you can put up in five minutes in a gale force wind. Appropriately enough, the wind had just begun to pick up. Five minutes later (give or take an hour or so) this miracle of modern fabrics and space age composite poles was up, minus the ends of the poles which I had wrongly plunged into soft ground, the wind howling past my ears, unable to get them out again when the elastic holding them on had snapped. I retreated to the Pub safe in the knowledge that upon my return the seams still wouldn’t run in a straight line and this would make it instantly recognisable amongst the other tents.
A year later when I returned to Durness, this tent decided that, despite having space age poles, the winds of the highlands were more demanding than any conditions NASA designers may have allowed for and I awoke to find the tent, my bicycle (which was propped up just inside the front flaps) and a nights worth of rain were on top of me. In order to extricate myself from this mess of snapped poles and a soggy sleeping bag I had to climb through the A-frame of the bike as it now blocked the entrance to the tent. The next night was spent in the Youth Hostel which was some half a mile from the Pub and the less said about how I got back from the pub that night the better.
Standing in Makro I was disappointed to find that the selection was somewhat depleted from that shown in their latest mail shot. Upon asking I was reminded that with the music festival "T in the park" this weekend there had been a rush on buying up the camping gear, I have personally never found a tent that I imagine would be suitable for a music festival. I only guess that they are fitted with chainmail to prevent their contents being liberated by the swift use of a knife, whilst their occupants lie in a state of near consciousness either stoned or off their faces with other drugs.
There was a choice of tents, a sun tent, more of a windbreak than a tent! A two person and a three person. Ever hopeful of picking up some "company" on my travels I opted for the largest one. Besides, it had the boast of being able to be put up in five minutes in a gale force wind emblazoned on the box! My theory was that it’s better the devil you know, I had always intended to replace the tent I had borrowed from Derek which was back in 1998 so he could have it on my return.
Arriving back at my flat I found that there was a phone bill waiting for me, this was rather strange as I had opted for a monthly Direct Debit plan some months previously.
The priority was to call Vodafone, my bank and now also British telecom before packing up all my stuff and heading away. I duly phoned all three and sorted out to my almost satisfaction, other peoples mistakes regarding my accounts.
I had been lying across my bed as I used the phone and was beginning to become rather sleepy so decided to set the alarm for two pm so that I would awake feeling refreshed for my trip.
Surfacing at eight, I realised that making it to Applecross before nightfall was now impossible. I enjoy driving through the night, the quiet roads, the early morning light, the knowledge upon reaching a blind corner that any oncoming traffic will at least be visible by their headlights. There is, however, one thing that terrifies me, Deer! Oh yes Bambi is very cute but, whilst she was mourning her mother, someone forgot to teach her any road sense. Since the reduction of hunting and culling of deer in Scotland the number of road accidents involving them have risen dramatically and you’re more likely to encounter them at night of course.
My own experience was some six years ago when travelling in a hired car on the A9. Having driven past a sign warning of wild animals I remarked to my passenger that in my years of driving, a deer had never crossed my path, five minutes later, this became something I can no longer say. Travelling at a speed slightly above seventy (honestly it wasn’t that far over the speed limit) I had a split second decision to make. Do I swerve left? No not up an embankment, I might roll the car. Right was out of the question as it offered a feeble crash barrier, the oncoming carriageway and past that, a very steep drop down a cliff. Braking in a straight line I managed to lock the wheels very little and brought the car to a standstill. There was something else which happened before I stopped a thump! After the obligatory "Oh Fuck!" we both emerged from the car to survey the scene. We had to move the carcass off the road and my friend, Derek (another Derek would you believe) looked down at the lifeless body and said "aww poor thing" I replied "what do you mean? Look at the car, I’ve lost my deposit!" Both the indicators had popped out of their fixings, the grille was missing several slats, those which remained had collected fur on them, the bonnet had a dent on it and a pattern of blood not dissimilar to the effect on a windscreen when a bird decants its bowels from a great height. The impact had come within a fraction of an inch of the airbag sensor so luckily the car was still driveable and I had avoided a broken nose.
I am not a heartless person when it comes to nature. I am a realist. I truly believe that some of Mans practices regarding animals are unacceptable but this was a genuine accident and had my decision whether to swerve or not it could have ended up with two dead young men. In fact it’s not unheard of for a deer’s antlers to puncture a windscreen and impale the driver. This was quite a small animal but it still took two of us to move it. Derek took the front legs and I grabbed its hind legs. "Urgh one of its legs is broken" protested Derek "I can feel it clicking" I told him that a broken leg is probably the least of its worries now as we lay it down by the side of the road. The law states that you may take a wild animal you hit as compensation for the damage to your vehicle. Which is all very well, but we didn’t know any butchers that would be open at eight thirty on a Saturday evening and to have taken it with us would’ve involved having to gut it, as the flesh of venison becomes tainted after only twenty minutes if you don’t. Besides which it was a white car and it would’ve shown even worse marks if we had tied it to the roof.
The hire company was very understanding but couldn’t help saying "Oh dear" and laughing. They of course retained my deposit and also asked for my permission to syndicate the accident report form to all their other branches as it was supposedly the most amusing story and accompanying sketches they’d seen in years.
The hours between eight pm Friday and eight on Saturday morning were spent chatting with new friends on the internet (none of whom were called Derek) and packing all that I believed I would need for what was now going to be only one night under canvas. One more torch, a tiny one in case I went to the pub without a jacket, I thought that the one that resembles a coastguard searchlight may attract some funny looks. Once I was sure I was ready for the journey I loaded up the car, checked the oil and water and headed for ASDA to buy some beer, cigarettes and to fill the petrol tank at the best prices. A blast of air in my tyres and I was off. It was now a quarter past nine and I knew I had a five hour drive ahead of me before reaching my final destination.
When I’m on holiday I tend to drive quite slowly but had decided to make up time on the major roads then slow my pace as the roads became less wide. I drove up Aberdeen’s ring road, which was originally intended as a bypass until someone had the bright idea of expanding the city beyond it; there are even houses with driveways directly onto the road. It now boasts seven roundabouts and sixteen or so sets of traffic lights so not a very direct route!
Outside the city, the road climbs past a forest of which I have fond memories. I had the great pleasure of the company of a girl there once. I still miss her and rue my decision not to take her up on her offer of a serious relationship. The road then falls very sharply to join another bypass which, I have to admit, is very well designed except for the roundabout at the bottom of this first hill which should be sponsored by a brake manufacturer. It really doesn’t matter how slowly you approach it, the copious depletion of brake pads is unavoidable. After this stretch of dual carriageway it’s all single as far as Inverness. There is always a hold-up of some kind on this stretch of road. Whether it’s an agricultural machine bouncing along at it’s flat out speed of 25MPH or a flat cap wearer who treats every day of the week as a Sunday drive. I pass a message board, normally used in winter to warn of snow ahead. Today the catchy slogan reads "Frustration Causes Accidents!" I mutter to myself "No, it’s these ignorant fuckers who happily drive at 35MPH in a Nissan Micra, oblivious to the fifty of so cars stuck behind them" Once you hit the highlands there are police signs which tell you to pull over to allow overtaking. I have no problem with this and am glad to let the locals, who have seen the stunning scenery before and now take it for granted to get on their way.
I passed through all the villages and towns that hadn’t yet been granted a bypass although many of these communities now don’t have to suffer the constant thundering of traffic through them that they once did. Ten years ago when I was at college in Inverness the route didn’t benefit from the many "stacker lanes" at junctions and "crawler lanes" up steep hills that are in place now. These allow faster moving traffic to whiz past the Lorries, caravans and flat cap wearers only to find a different collection of slow moving vehicles as the road narrows again. Never mind it’s a different Nissan with a slightly different travel rug on the back shelf so it relieves the boredom ever so slightly I suppose.

As I approached Inverness I passed the road to Culloden village and Culloden Moor, the scene of the last stand by the Jackobytes against the English army in 1745. It is now a visitor attraction but despite the flocks of tourists, when you stand at the edge what was the battlefield, you cant help but be hit by the eeriness of the place and think of the many good men who died here. That is before it strikes you what an utterly stupid place to choose to do battle. It was the Jackobytes Who Chose This flat heath land to make their stand. Anybody knows that Scotland is full of hills and trees and in the days before heavy artillery, the high ground was the best point from which to launch a charge. Before Isaac Newton got concussion from an apple, even a simple Highlander knew you could throw a stone downhill and it could go further than if it were pitched across level ground. Honestly to look of the battlefield into might have been of more benefit to rip up the heather and lay turf for a football game. On second thoughts, That’s Something else as a nation we’re crap at so maybe not.
Why were all these factors not taken into Consideration? Because our army was led by a Frenchman. Now I don't particularly dislike the French. They brought us The Peugeot 306 Diesel Turbo a very good car but I do blame the soft compound of the Michellin tyres for my inability to stop when I hit the deer.
The history books will tell you he was called Bonnie Prince Charlie, Heir To the throne and son of King James this sixth of Scotland (We have never had a King Derek by the way) And James the first of England. His heart just wasn’t in it, He was persuaded to leave his life of luxury In France by being promised the throne here. What they neglected to tell him was that in order to achieve the title of King, there was the little matter of disposing of the entire English Army first. It wasn’t just Charlie who was in charge of the Jackobytes, There were the numerous clan leaders but I imagine that they are communications with each other were about how If such and such ends up dead then we can get his land.
The whole escapade then, was fatally flawed and as vanity boy fled back to France, Scotland was decimated. The lands were taken over by English or southern Scottish lairds and the people were forced from their homes to make way for sheep farming. Even the wearing of tartan and was made a criminal offence. The effects of this, which came to be known as the highland clearances, are still apparent all over the top part of Scotland.
It was just after 11:30 when I arrived in Inverness. I was keen to get a haircut and wanted to top up my petrol tank whilst the price was still relatively low. The price per litre in Aberdeen was 73.9 pence, in 108 miles it had risen to 79.9 and the further North I traveled; I knew it would become even more expensive.
I feel I need to apologise to all the rural retailers of fuel. I appreciate that it is the oil companies who set the prices and then the government takes a massive seventy five percent as tax. I am simply not prepared to pay nearly a pound a litre for petrol.
Whilst I was paying for my fuel (and bemoaning the fact that as an oil producing country we pay the most for fuel) I enquired as to where the nearest barbers shop was which had easy parking and was delighted to be told just to reverse my car to the back of the forecourt and climb over a low wall where there was a shop I could get a hair cut.
I waited less than ten minutes and was greeted by a young girl with pink highlights. We chatted about the usual hairdresser things. She gave me a fair trim, except for scraping the back of my neck a little harshly with the clippers. The price was fair too, at only £5.50. I tipped her £1.50 making seven. Still a pound cheaper than my usual barber back home, they’re one of the cheaper ones.
I returned to my car and set off again.
I drove over the Kessock Bridge, an impressive piece of engineering and no Tolls, into the area known as the Black Isle. It is neither black, nor an island but I’m sure it has some historical significance. It is famous most recently for being the site of genetically modified crop trials and the subsequent influx of green protesters who make a habit of getting themselves arrested for trying to destroy it and probably make the problem worse by both necessitating its constant replanting and spreading the seed heads every time they ceremoniously trample the area. My own experience of the black isle was my involvement in building a deer fence around a primary school. This was not intended to cut the roads deaths to the children, as it was in a tiny town called Avoch (pronounced "Och" Remember to say that with a sound as if you were full of the flu and bringing up phlegm) miles from any major road.
I had studied forestry at college in 1991 and one of the skills we had to learn was fence building. The college grounds were littered with short sections of fences serving no purpose other than to show that the students could batter posts into the ground and string lengths of wire between them. So saturated was the ground that when I was being given tuition driving one of the massive forestry machines (so big That a six feet tall man could stand inside the center of the wheel rim and still have room to move around and this thing had sixteen of these giant tyres) I unfortunately crushed one of these ten foot long sections of fence. But was happy that I hadn’t destroyed the machine shed door and parts of the wall as one of my classmates later managed to do! Fence building is a lot tougher than I may have suggested there’s a lot more to it and after three days work I was very proud of our collective achievement. This was actually where I had headed to show off my work on the day some five years later when I hit the deer. There is definitely some bitter irony in the fact that I had just come from visiting a structure designed to keep deer out of certain places when I should collide with one of these dear (the pun was irresistible) creatures.
Continuing up the road, my goal became ever nearer. The first road sign I had been aiming for was Inverness, The next was Ullapool. This part of the journey was rather uneventful except for the recently resurfaced a stretch of road. Everyone, even myself, disregards the 20mph maximum signs and the warnings of Loose chippings. I drive an old Volvo and to be frank I couldn’t’ care less if the paintwork picks up a few chips, but I do worry about my windscreen getting a crack, So before long I had to adjust my speed accordingly. The other thing that concerns me about this type of road surface is that it never lasts, even if every vehicle drove across it at a steady 20mph, I don’t think it would last two weeks before looking more like a farm track with two ruts up the middle. I remember a friend who used to work in the insurance claims industry. He told me of a road in the Aberdeen area, which was repaired using this tar and chips on top method. Unfortunately, it was the hottest day of the year and several cars got stuck in it, others suffered permanent damage to their tyres or body work and subsequently the road department were hit with a massive repair bill.
I wasn’t going all the way to Ullapool this time and turned off to Auchnasheen.
Once I reached Auchnasheen I had a choice, I could continue on this road and travel to Applecross via Glen Torridon then the coast road, or travel through Glen Carron on to the mountain approach
In the past I had used the Torridon route and on my first tour, had stayed at the youth hostel. It was a Saturday night and I asked the hostel warden where the Pub was. When travelling I do enjoy socializing and meeting local people who can give me a better insight into an area. I was told that the nearest establishment was some half a mile away but that there was a Ceilidh being held at the village hall. It was open till one and was only 100yd. away. That decided that!
I had a fantastic time there together with the youth hostel warden and his wife who also appeared later on. I spoke to them about all sorts and had a few dances and I think made the poor guy a bit sorry he had suggested I come along as his wife seemed to have been rather unnervingly following my natural flirting, But he needn’t have worried as my sights had been fixed for some time on a group of young women gathered at one of the tables. One girl there was dressed too provocatively for a lone man traveling the Highlands to resist and we struck up a conversation. After a while, we stepped outside for some "fresh air" before she was called to rejoin the party as they were boarding a minibus for some little place I have never heard of called Applecross! I drove there on the Sunday and enquired after her but she was busy working in the kitchens of the pub and I haven’t seen her since. On my return
last year, I was told that she had a baby now (no. we didn’t go that far outside the village hall) and may pop into the hotel for a visit but still, she didn’t’ appear. I believe that she doesn’t exist at all and was merely a siren sent by the people of Applecross to bring me in so the spell could work on me and make me never want to leave.
Time was of the essence so I took the Glen Carron road because it is probably the most direct route. The signpost I was aiming for now was Loch Carron. The road quickly narrowed as I passed through the glen. Massive hills towered on either side of the road and the wind had picked up by now. A single track road with passing places meandered it’s way along the valley floor, passing small Lochs and Lochans (a smaller loch). The afternoon sun was glistening off the clean waters, some parts darker than others from the shadows now being cast by the overlooking mountains.
This is real mountain climbing terrain, Torridon being the largest in the range and hence the positioning of a Youth Hostel at it’s foot. I couldn’t see Torridon as one of it’s sisters, no less impressive, separated the stretch I was on from the road I had traveled in previous years. These roads are not for the faint hearted. I marvel at the way some local folk think nothing of traipsing along these highways just to go about their daily business. You have to realise that these single tracks are rated as "A" class major roads but are narrower in places than some people’s private driveways to their homes. It takes a bit of getting used to, diving into a splodge of tarmac barely the size of a large family car and waiting for the approaching vehicle to pass. You are always rewarded with a smile and a wave, regardless of whether you have allowed them to pass or they have pulled over. It can be fun waving to the left hand drive cars as I make an effort to acknowledge the driver and not the half asleep passenger who, at first glance, appears to have nodded off whilst driving. Thank god for foreign plates to make me realise that it is a map in their hands and not a steering wheel. A couple of times, I think I may have been spotted with my route map between the wheel and my concentration as I received a couple of disapproving stares. I chuckled to myself thinking of the many other things I’m known for balancing as I drive such as large bottles of Diet Coke, the occasional sandwich and sometimes even a donut! This forms part of the training for driving the trucks I use every working day. I had now confirmed being on the right road and shortly reached Loch Carron.
Loch Carron is a place I remember for a couple of reasons. Firstly, it has all the services that Applecross doesn’t. a lottery machine (I had forgotten about this and had to phone mum Sue to put on my ticket for me by proxy) a mobile phone signal, the lack of which makes Applecross all the more appealing, and cheaper fuel (although I was told this was an oversight by the elderly owner who hadn’t read the invoices from Shell) The second thing ( which perhaps sounds rather cruel as I have never spent more than half an hour at a time in the place is that it seems to have a certain pomposity not shared by Applecross. The hotel has signs by the waterfront saying "for hotel use only" the locals look up from their daily business as if to say "pah, here’s another clueless tourist driving through" and the golfers take their eyes off their most "noble" of games to give a look to suggest that prior permission were needed to drive across their beloved greens (the main road passes between the two halves of the course) As a final insult the national speed limit sign is posted half way up a steep hill out of town, negating the ability to take a run at the hill to avoid losing momentum.
All this pales into insignificance as I reach the sign I had been longing for which told me it was only twenty one miles to Applecross. Now normally when I imagine a destination being twenty one miles away, I think to myself "great, I’ll be there in around twenty minutes but Applecross, and the road to it, is no normal destination.
The initial climb is not too taxing, of course, I speak as I motorist and not a cyclist or walker, and this lulls you into a false sense of security. The route winds gently towards the village of Kishorn. I have only stopped here once before when traveling in the opposite direction I spied a postbox where I decanted a few postcards. There is a new looking wood built fish restaurant in Kishorn which I’m sure has tempted many a traveler originally intending to trek all the way to Applecross for the famous seafood menu that the hotel there boasts.
As you leave Kishorn you catch the first glimpse of Bealach Na Ba and the road which criss crosses up the mountainside. To some this probably appears a daunting sight (not least for cyclists!) all it did for me was fill me with more excitement that I had nearly arrived. The tarmac trail first had to take me around an inlet then looped back before beginning the ascent of "The Pass of The Bulls" that being the literal translation from the Gaelic Bealach Na Ba.
The road end had a sign indicating that it was twelve miles to Applecross. There were many warnings on this sign, "Road Not Suitable For Large Vehicles", "Road Normally Impassable in Winter" there were the signs that have hinges in the middle too ready to be opened up when the conditions on the mountain deteriorated.
This road is like no other in the country, in fact it holds the record as the highest climb over its distance,over two thousand feet within five miles. Vehicles coming down towards me (including those foolhardy enough to ignore the signs prohibiting motor homes) fill the air with the smell of brake dust. My own car struggles in any gear past second on the ascent. On some parts, where the road seems to just cling on to the side of the mountain, there is only room for one car at a time for hundreds of yards and oncoming traffic must reverse to a suitable space. On these threads of road there are crash barriers which hopefully would prevent any unfortunate soul from plummeting over two hundred feet down a sheer rock face. As I have said, this road is not for the faint hearted! When nearly at the top there are sharp switchbacks needing the tightest of turns and this is where many motor homes simply cannot either turn sharply enough or find a gear low enough to make it through the last push. To turn around is not an option, neither is to reverse all the way back as there will be several cars on their tail in moments, so it is not unusual to hear revving of engines, screaming of clutches and copious swearing, sometimes in other languages. A passenger may get out to give a guide and I wonder if occasionally it goes along the lines of "back, back," Bang "Stop!".
I reached the top and was, as on every other trip here, rewarded with magnificent views for miles all round the landscape. There is a viewing point come parking area here and it allows the traveller a short rest before journeying down the hill again. Some produce cameras to capture the panorama while motorcyclists empty their boots of urine following their meetings with vehicles cutting blind bends.
I continued on the road to begin my descent with the coast around Applecross now clearly visible.
A thought must be given to the history of this pass. Originally a drovers road for cattle it was, until only very recently, the only way to access Applecross by road. It was called a road when work was done in the nineteenth century to upgrade it from just a path. In the fifties the gravel surface was made more permanent when tarmac was laid. Despite this, it still remains a single track and is normally impassable in winter. Those wishing to leave Applecross had to travel some four miles along the coast to meet a boat which left at three in the morning for Kyle of Lochalsh, not being able to return until the same time the next day, in fact, if the weather was harsh they may be stranded away from home for days.
The "new" road, which follows the coast to the North, was only completed in 1975 and it now allows access almost all year round to the population and perhaps more importantly, to caravans, much benefiting tourism.
I came quite quickly down the Western side of the mountain. I suppose if my brakes had failed, my descent would have been all the faster. The tree line approached, my ears popped, again! The sign saying one mile to Applecross came into view and I rumbled over a cattle grid. The road turns sharply to the right then on to the waterfront and the village itself. On this bend is the turning for the campsite and I left the tarmac and drove onto the unsurfaced road and car park. I parked the car on the grass where I wanted to pitch, then walked over to the shop to pay for my night under canvas.
I was greeted by a girl with a non Scots accent who took my money and wished me well on my stay.
The people who live and work here are about as cosmopolitan as you can get considering how remote this place is. The girl who greeted me was Belgian, there was a French Canadian, two gorgeous Dutch girls worked there the year before and the campsite is run by Clive, his wife and daughter. They hail from the north of England as does the owner of the pub, Judy. From memory, her nephew had visited the area for a couple of weeks holiday five years ago and as far as I know he is still there. There are many stories of this where visitors come and never leave such is the appeal of this part of the world.
I set about putting up my tent after opening a beer which was well chilled having been in one of those fridges that plug into the cigarette lighter of a car. It was, in fact, borrowed from Derek who was kind enough to trust me with another piece of his property. I have no doubt he expected to get it back melted beyond recognition due to some freak power surge as is my luck when I borrow things from him. I didn’t mention his six month old Vauxhall Vectra that ended up in a ditch did I?
As I was putting up the tent I was plagued by midgies so the chain smoking began in earnest. That is one thing the little blighters really don’t like. I have been told that they build up an immunity to the various repellents and it is wise to carry two different kinds. A product which worked the year before is unlikely to have much effect the following season.
There is another, and very popular, way of avoiding midgies. It is very unscientific and I admit to having done it several times myself. The midgie dance! This involves moving your head in a jerking motion whilst flailing the arms up around the face then around the back of the head. At the same time as doing this, it is necessary to run from side to side looking like a rugby player trying to out manoeuvre a tackle. You can even add the words any rap artist would be proud of, "Fukoff, Fukoff, Fukoff-fukoff-fukoff you little bastards!" repeated until exhausted or until you reach the safety of a car or tent.
The sun was shining and it was quite warm so, once the tent was up, I took out my seat, a twenty litre jerry can full of petrol. I tend to take this so that I can use the over priced fuel found here as little as possible. The handles on the top could not exactly be described as comfortable but once I rolled up the foam bedroll, my bottom was adequately cushioned. With the backdrop of the sun going down behind the Cuillin Mountains of Skye visible over the water, I soaked in the whole experience while writing in my notebook. Summer in this part of the world may not be as hot as you might expect in countries such as Spain but where they do benefit over southern climes is the light evenings with it never becoming completely dark for most of the season. I have seen the sun still shining brightly after eleven at night although I still have to experience the true "Midnight Sun"
My usual pitch is close to the campsite entrance and this time was no different. From here I can watch the world go by and benefit from being close enough to the restaurant (should I wake up at five to eleven and have to run to order my bacon roll before they stop serving breakfasts) yet far enough away from the trees, reducing any contact with the midgie swarms congregating there. It was six pm and I had migrated from my perch atop the jerry can to a more horizontal; position stretched out on the bedroll. It wasn’t long before I drifted off in the evening sunshine, only waking as the air turned cooler. The long drive and my body clock being in early shift mode had combined to leave me exhausted and I retired to the inside of the tent to dream of my perfect woman who will one day want to share this paradise with me.
Sunday morning and I felt fully refreshed. I ordered my bacon roll and was again served by the Belgian girl. We spoke very litlle as I read the information and adverts posted all around the reception area waiting until my breakfast arrived. I returned to the sunshine where my stove had boiled the kettle allowing me to wash down the bacon roll with a cup of coffee before going for a shower.
The facilities here are excellent. In most campsites, you pay for your pitch, then you need to buy tokens in order to use the showers. Invariably one is rewarded with a cramped enclosure, the water is often only tepid and once it has started to come through warm enough then the flow stops while your hair still has shampoo in it. The cold water still works so you have to endure a pneumonia enducing final rinse. In Applecross, not only is there no need to pay extra to wash, there is a plentiful supply of ht water. The only problem is that both hot and cold taps are marked with a blue dot so it can cause some confusion as to which is which. On subsequent visits I notice this has been rectified by the addition of the words "hot" and "cold" written with marker pen on the walls behind the taps. The other thing s that the shower curtain has a nasty habit of being sucked in and sticks to your body.
I took to reading some more in the heat of the morning then continued making my notes. People were milling about the site going to and from the hop, car park and toilets. The Belgian girl passed a few times, each time waving or shouting a hello. As the day went by, I had been able to write quite a bit without having the constant interruptions which present themselves at home. I would look up between jotting to take in the view of a calm sea framed by the cliffs at the edge of the bay and the islands of Rasaay and Skye with mountains towering in the distance. By mid afternoon curiosity got the better of the Belgian and she came over. She thought by my position and the large writing pad in front of me that I had been drawing. Now, bearing in mind my inability to create anything more than stick figures of deer, landscapes would definitely be beyond me. My involvement in art is, to say the least, limited. I am a very able photographer having captured plenty great views. I can see the image I want in my head but translating that image with my hands and a pencil is something I just cannot do. I once applied to become a still life model with my local art school if it counts for anything. The woman who interviewed me was just as one would expect an art teacher to be. She had a well spoken voice, tousled hair with an all together eccentric manner. I found her very attractive too, despite her being a good deal older than myself. She was very keen to take me on due to the low number of young males willing to shed their clothes. A lot had applied for the position (is that the right word?) who had not been to the liking of this woman on account o their wish to supplement their "giros" by posing in front of young students. I suppose too that the thought of having to remove the obligatory Burberry baseball cap may have proved one step too far for them.
The Belgian girl ad I struck up a conversation. We both enthused about our surroundings. She suggested we go for a walk along the headland in the evening and I agreed, on the proviso I could return in time to order my pizza from the restaurant.
Later on, as arranged, we met in the car park before getting into her car and heading off to the other side of the bay.
Now, probably due to the amount of driving I do, I can be a rather nervous passenger but nothing had prepared me for this experience. As she hurtled along, launching into blind corners I was told that as a spiritual person she knew there would be no traffic coming in the opposite direction. "I just get this feeling" she told me "I can sense if a car is coming" I was also beginning to get a "feeling" a feeling that before long might change the colour of my underwear if she didn’t slow down. It wasn’t helped by the car being a left hand drive. The seat I occupied would, to me, have the added control of pedals and a steering wheel. Luckily, we pulled into a parking area in one piece before beginning our walk.
The path started by running parallel to the road before veering off, climbing higher through the heath of the headland.
Prior to the ‘seventies, when the road was built, this path was Applecross’ communication route to the North. It had now become redundant with some parts taken over by the heather and other bits now where a stream would run along briefly before continuing on it’s journey down towards the sea below. We walked one behind the other whilst trading stories. I had no particular attraction to this girl, although, while she was in front, I was admiring more than the scenery as her bum wiggled while she walked. It was only now I learned her name; Cat. This was not her real name, she told me, it was an unpronounceable one and she explained that everyone simply knew her as Cat. It transpired that she had worked her way up the country. Before coming to Scotland she had been a barmaid in Manchester where her previous partner lived. Cat had been an air hostess, a model and now supplements her income by doing Rieki healing



I must finish this off at some point. I realise that it was started over four years ago and needs to be concluded. All I will say is that it may only need a few lines but you know how my "few lines" can develop exponetially.